Privacy policy
Kaaya-offline.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on www.kaaya-offline.com and other offline sources.
This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. Kaaya-offline.com is a property of K-Green Life Private Limited, an Indian company registered under the Companies Act, 2013, having its registered office at Khasra No. 6KA, Village Tilwadi, Post Tilwadi, Dehradun, Uttarakhand 248159.
Information we collect
We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and IP address.
Payment and billing information. We might collect your billing name, billing address and payment method when you buy a ticket. We never collect your credit card number, expiry date or other card details on our website. Card information is obtained and processed by our online payment partner, Razorpay.
Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to Kaaya-offline.com.
Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information you provide while using our website. We might collect this as part of a survey also.
Why we collect personal information
- To provide and operate the Services;
- To provide our users with ongoing customer assistance and technical support;
- To contact our visitors and users with general or personalised service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
- To comply with any applicable laws and regulations.
How we store, use, share and disclose your information
Our site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How we communicate with you
We may contact you to notify you regarding your account, to troubleshoot problems, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages and postal mail.
Cookies and other tracking tools
If our website tracks personal information through cookies, it would be through third-party services such as Google Analytics or other applications offered through Wix. They may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by this policy.
Email opt-out
You can opt out of receiving our marketing emails by writing to connect@kaaya.org. It may take about ten days to process your request. Even if you opt out of marketing messages, we will still send you transactional messages by email and SMS about your purchases.
Third-party sites
If you click on a link to a third-party website, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read their privacy policies carefully. We are not responsible for these third-party sites.
Grievance Officer
In accordance with the Information Technology Act 2000 and rules made under it, the name and contact details of the Grievance Officer are:
Ms Manju Kumain
Kaaya Nature Café, Village & Post Tilwadi
WhatsApp: +91 82799 59201
Email: connect@kaaya.org
If you have any questions about this Policy or other privacy concerns, you can also write to us at connect@kaaya.org.
Updates to this policy
This Privacy Policy was last updated on 15 July 2023. From time to time we may change our privacy practices. We will notify you of any material changes as required by law, and post an updated copy on our website. Please check this page periodically for updates.
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. Any disputes arising under this Policy shall be governed by the laws of India.